The Gables Medical Centre

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COMPLAINTS/SUGGESTIONS

We have our own complaints procedure in place at The Gables. Copies are available at the reception desk should you wish to find out more. If you wish to make a complaint or put forward a suggestion, please ask to speak to the practice manager or one of the doctors. Whatever the case, we will try to deal with your complaint as quickly and efficiently as possible. We aim to maintain a successful doctor/patient relationship in this practice and will seek to provide the best service we can. We would ask that our patients treat doctors and staff with the same respect as they would wish for themselves.

PROTECTION AND USE OF PATIENT INFORMATION

We have a policy for the Protection and Use of Patient Information. It is necessary for us to ask and hold information regarding you, the patient, in order that you can receive proper care and attention. We are obliged to inform patients that there are occasions when we need to share this information eg hospital referral letters, to help us protect public health, or perhaps for medical research for the benefit of everyone. In such cases, details which identify you are removed as far as possible. When new patients register with the practice the Central Services Agency must be informed as they maintain a list of basic personal details of all patients registered with a practitioner. Be assured that everyone working for the HPSS has a legal duty to keep information about you CONFIDENTIAL. Anyone who received information from us is also under a legal duty to keep it confidential. You have a right of access to your health records.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.