COMPLAINTS/SUGGESTIONS
We have our own complaints
procedure in place at The Gables. Copies are available at the reception desk should
you wish to find out more. If you wish to make a complaint or put forward a suggestion,
please ask to speak to the practice manager or one of the doctors. Whatever the
case, we will try to deal with your complaint as quickly and efficiently as possible.
We aim to maintain a successful doctor/patient relationship in this practice and
will seek to provide the best service we can. We would ask that our patients treat
doctors and staff with the same respect as they would wish for themselves.
PROTECTION
AND USE OF PATIENT INFORMATION
We have a policy for the Protection
and Use of Patient Information. It is necessary for us to ask and hold information
regarding you, the patient, in order that you can receive proper care and attention.
We are obliged to inform patients that there are occasions when we need to share
this information eg hospital referral letters, to help us protect public health,
or perhaps for medical research for the benefit of everyone. In such cases, details
which identify you are removed as far as possible. When new patients register
with the practice the Central Services Agency must be informed as they maintain
a list of basic personal details of all patients registered with a practitioner.
Be assured that everyone working for the HPSS has a legal duty to keep information
about you CONFIDENTIAL. Anyone who received information from us is also under
a legal duty to keep it confidential. You have a right of access to your health
records.
FREEDOM
OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information
Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme
is a guide to the 'classes' of information the practice intends to routinely make
available.
This scheme is available from reception.
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